Confidential · 24/7 · HIPAA-Compliant 24/7 Helpline (XXX) XXX-XXXX
Valor Health shield mark
Valor Health
South Carolina
Book Assessment
Valor Health
Valor Health
South Carolina
Home About Programs Insurance Providers Tools Admissions Contact Book Assessment

Privacy Policy

Last Updated: June 16, 2026

1. Introduction

At Valor Health ("we," "our," or "us"), your privacy and the confidentiality of your personal and medical information are our highest priorities. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or communicate with our admissions and clinical teams.

Please Note: This Privacy Policy applies to the general use of our website. Protected Health Information (PHI) provided to us in the course of medical and behavioral health treatment is subject to strict protection under the Health Insurance Portability and Accountability Act (HIPAA). For details on how your medical information is handled, please review our Notice of Privacy Practices (HIPAA Notice).

2. Information We Collect

We may collect information about you in a variety of ways when you interact with our website. The information we may collect includes:

  • Personal Data: Personally identifiable information, such as your name, email address, phone number, and any details you provide when filling out forms (e.g., our "Book Assessment" or "Contact Us" forms).
  • Health Information (Pre-Admission): Basic information regarding your health, substance use, or insurance coverage that you voluntarily share with our admissions team to determine program eligibility.
  • Usage Data: Information automatically collected when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Facilitate confidential admissions assessments and verify insurance benefits.
  • Respond to your inquiries, schedule appointments, and offer crisis support.
  • Improve our website, treatment programs, and user experience.
  • Send administrative information, such as changes to our terms, conditions, and policies.
  • Monitor and analyze usage and trends to improve your experience with our site.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information we have collected about you in certain limited situations:

  • Service Providers: We may share your information with trusted third parties that perform services for us, such as payment processing, data analysis, email delivery, and hosting services. These third parties are bound by strict confidentiality agreements.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. You can choose to accept or decline cookies through your browser settings. Be aware that disabling cookies may affect the functionality of certain site features.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information, including the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal and regulatory medical record retention requirements.

8. Contact Us

If you have questions or comments about this Privacy Policy, or if you would like to exercise your privacy rights, please contact our Compliance Officer at:

Valor Health
South Carolina
Phone: (XXX) XXX-XXXX
Email: privacy@valorhealth.com